Our Commitment to Excellence

At Rocky Mountain Chocolate Factory, we craft each confection with the finest ingredients and utmost care and your satisfaction is our top priority.

If your order did not meet your expectations, our dedicated Customer Service team is here to assist you with a replacement or refund. Please email or contact us at 1-800-344-9630.

Please note, this policy applies to online orders only. For in-store purchases, please reach out directly to the franchise where your purchase was made.